Wednesday, April 22, 2009

Oracle introduces 5 CRM modules

Oracle has introduced five Customer Relationship Management (CRM) products to boost customer relationship.

These applications include Oracle Self-Service E-Billing On Demand, Oracle Sales Library, Oracle CRM On Demand Deal Management, Oracle CRM On Demand Enterprise Disaster Recovery and Oracle AIA integration from Oracle CRM On Demand to JD Edwards EnterpriseOne. 

Oracle also said that its advanced analytic and PCI DSS Level 1 certification help Oracle Self-Service E-Billing On Demand customers increase loyalty, accelerate payment collection and reduce costs.

Oracle Sales Library is a single repository of an organization’s sales materials that helps improve collaboration within and among sales teams, while increasing close rates. Sales reps can quickly and easily create targeted and effective presentations, as well as access, preview and download slides—or an entire presentation—to find relevant content. A rich set of social networking tools enables users to share, rate, review and tag slides so that everyone in an organization can leverage the most effective sales materials.

Oracle CRM On Demand Deal Management empowers the sales force to negotiate deals more effectively and maximize profitability. 

With a highly intuitive user interface, Deal Management features new deal scoring and price recommendation support; advanced what-if modeling and market information; and customer purchase history features, that can translate to maximized revenues and margins, more effective price negotiations and accelerated deal closures for customers. 

By providing annual disaster simulation, guaranteed recovery point objective and real-time database synchronization, Oracle CRM On Demand Enterprise Disaster Recovery users can be confident that risk mitigation, business continuity and compliance and regulatory processes are in place at any critical moment.

Oracle AIA integration from Oracle CRM On Demand to JD Edwards EnterpriseOne now introduces complete lead-to-quote and order business processes for JD EnterpriseOne 8.12 customers, as well as real-time synchronization, user interface integration into quotes and orders and data integration of accounts, contacts and products. 

By implementing this new integration or extending existing JD Edwards EnterpriseOne investments to deliver CRM when needed and maintaining a single view of the customer, organizations can improve customer satisfaction with more accurate, timely ordering, close deals more quickly with complete opportunity to quote and order process and save time and reduce business risk with productized integration. 

“These latest products are exemplary and demonstrate how Oracle innovates to deliver an unrivalled, complete CRM experience for maximum business value and benefits,” said Oracle Senior Vice President of CRM Anthony Lye. “Only Oracle can combine the resources, experience and vision to offer organizations across the board with the flexibility and options that positively impact business results at every customer touchpoint.”

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