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Tuesday, July 25, 2017

Abuja hosts DStv customer forum

The Federal Capital Territory (FCT) Abuja at the weekend played host to the subscribers of pay TV service, DStv, a brand of MultiChoice Nigeria, reports ITRealms.

The forum, ITRealms gathered was held on Saturday, 22 July to interact with a session of DSTv customer in the central business district area of Abuja.

The Public Relations Manager, MultiChoice Nigeria, Caroline Oghuma, told ITRealms that the Customer Forum, is a regular customer engagement initiative by MultiChoice Nigeria aimed at having face-to-face interactions with customers in a bid to deepen relationships.

She also said, the forum provides a platform for valuable discourse with customers through constructive feedback on their experiences from using various DStv services and products.
“We value every opportunity to meet with our customers to receive their feedback on our services”, she said.

While acknowledging series of challenges in any business, she said what is important is that the business finds ways to address and proffer solutions to them.

“We have heard our subscribers and will work on enhancing the quality of our services based on the issues raised today. At MultiChoice Nigeria, we are reshaping our business to improve our customers’ experience, whenever and wherever they engage with us” said Oghuma.

Pointing out that issues raised and addressed at the forum included signal loss, subscription disconnection at due date, customer care services, content scheduling, program repeats and other hardware related issues.

On the issue of subscription disconnection, subscribers were advised to make renewals on or before their due dates to avoid interruptions in their DStv services.

“You can either pay through the Quickteller online platform or simply walk into any of our offices or dealer offices and make over-the-counter payments”, Oghuma said, stressing that it was not all complaints however as some customers had some commendations to give the company.

One of such commendations came from Victor Nwoyi. He said: “I would like to use this forum to appreciate DStv for its upgrades. As a business entity, it is not easy to thrive in a country like ours. For DStv to thrive this hyper-inflation and economic recession; DStv is not doing badly in Nigeria. God bless DStv”.

Present at the forum included DStv dealers and sales representatives as well as representatives of the Consumer Protection Council (CPC) and National Broadcasting Commission (NBC), regulatory agencies of MultiChoice Nigeria.


Chuks Egbune/GEE 
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