The Nigerian Communications
Commission (NCC) has reiterated that subscribers could stop unsolicited text messages if
they send “STOP” to “2442” reports ITRealms.
According to the Director,
Public Affairs at NCC, this is part of the ongoing campaign to enlighten
consumers on their rights to better services.
He noted that in declaring
2017 as the year of Nigerian Telecom Consumer recently, Executive Vice Chairman
(EVC of NCC), Prof. Umar Garba Danbatta had said the year will focus on two key
areas viz improving the Quality of Service; Protecting and educating the
Consumer.
“To address the unsolicited
calls received by consumers, the NCC has introduced the Do Not Disturb (DND)
facility where consumers are urged to activate the service by dialing “2442” he
said.
The EVC also said that
consumers should access the customer toll free line by dialing 622 to register
their complaints if they do not get such complaints addressed by the Network
operator.
NCC, Ojobo said, intends to
increase the awareness level and equally the activation level of these two
initiatives, adding that in its determination to ensure that the consumer
experiences improved Quality of Service in the year and beyond, “the Commission
is implementing measures to reduce Dropped Call Rate (DCR) to meet its
benchmark of less than one percent. It will closely monitor, track and review
the Key Performance Indicators (KPIs) of operators by Network Integrity and
Technical Standards Department”, adding that “greater efforts would also be put
in Compliance, Monitoring and Enforcement of set standards”.
The Commission has begun an
enlightenment campaign to let the consumers know what to do whenever the issue
of unsolicited telemarketing arises.
Jingles are already running
on Radio stations and adverts in the print and other media are underway.
Subscribers have also been
advised to avoid purchasing pre-registered Subscriber Identity Module (SIM)
cards because of the dangers they portend to the security of our society.
Every SIM card purchased
must be registered with the network provider, the NCC declared.
Chuks Egbune/GEE
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