The managers of the .ng country code Top Level Domain (ccTLD) names, the Nigeria Internet Registration Association (NIRA) may wield the big stick on DomainKing.NG, one of its accredited registrars, reports ITRealms.
This indication emerged due to the inability of DomainKing.NG to render service to its clients, which led to avalanche of complaints channeled to NIRA.
As said by NIRA Chief Operating Officer, Mrs Edith Udeagu in a press statement made available to ITRealms, failure to respond to the .ng Registry is a breach of the Registrar Agreement DomainKing.ng signed with NiRA.
“DomainKing.ng’s failure to respond to its registrants is in breach of the obligation a Registrar owes its registrants,” she said.
NIRA has been undated with complaints via emails and phone calls by clients of DomainKing.NG border on payments made via the website without service being rendered by DomainKing.NG.
According to her, since 8th February 2017, an Indian based .ng ccTLD Accredited Registrar, DomainKing.ng, has not responded to escalated support queries and emails from its clients forwarded to it by the .ng Registry.”
The Registry, Udeagu pointed out had attempted severally since then and is still trying to contact this registrar via email, telephone, their online support system, social media platforms and postal services, all to no avail.
“24th January 2017 was the last time this Registrar responded to the Registry via email,” Udeagu declared, stressing that further sanctions may be applied against DomainKing.ng by 2nd May 2017 should the company not respond to queries and complaints raised by the registrants.
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