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Wednesday, October 07, 2015

NATCOMS demands quality Telecoms services from Danbatta




The National Association of Telecommunications Subscribers (NATCOMS) has called on the new  Chief Executive Officer, Nigerian Communications Commission (ncc), Professor Umar Garba Danbatta   to ensure quality telecom services, ITRealms reports.

Specifically, NATCOMS pointed out the issue of Poor Quality of Telecoms Services, with particular reference to the vexed issue of dropping / breaking calls; undelivered but paid for text messages; data services deductions / internet poor quality; unauthorized call credit deductions, all without adequate reward and compensation.

These demands were contained in a press release  meant to welcome and congratulate the NCC helmsmen whose era is also witnessing the appointment of another Nigerian, Mr. Shola Taylor as the Secretary General / Chief Executive of the 54-Member nation Commonwealth Telecommunications Organisation (cto).

In a press release signed by the National President, NATCOMS, Adeolu Ogunbanjo, the  group also wants Danbatta to take drastic action against the lingering issue of unsolicited text messages to the extent that Telecoms Operators should supply the Subscriber with an irrevocable code to unsubscribe what-ever text messages that comes through their network, just as it is provided for with internet Electronic Mails (e-mails).

In order to reduce mobile phone / cyber-crime, ITRealms learnt, Professor Danbatta should interface with the Police and other Law Enforcement Agencies in order to make mobile phone / cyber-crime a step-by-step reporting process that is less cumbersome and without any encumbrance. This will encourage the reporting of mobile phone / cyber-crime as well as make tracking of fraudsters easier. The current mobile phone / cyber-crime reporting process is very stressful, very cumbersome and excessively engaging.

The new ncc boss should ensure that he puts in place a Subscriber’s Compensation Policy Plan which will compensate subscribers with Free Airtime, anytime the Telecoms Operators perform below the Key Performance Indicators parameters (kpi) as set by the Nigerian Communications Commission. The current practice where Telecoms Operators fall short of KPI parameters and are imposing huge fines, which goes to government coffers, is to say the least, highly exploitative and unsavory of the Subscribers who suffers the injury and the brunt of poor quality service and other unauthorized deductions.

It becomes noteworthy to state that, while government makes an income from Subscribers all voice calls, data, internet services, etc, which amounts to billions of naira yearly, Nigerian Subscribers spend a minimum of  N212 Billion (two hundred and twelve billion Naira) every month on telecoms services.

with the above scenario, NCC must be seen to also protect the Nigerian Telecoms Consumers by standing firm for them through free airtime compensation from time to time in the face of Key Performance Indicators impairment, ITRealms learnt.

Cyriacus Nnaji/ED,OPs

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